Lessons Learned
3. Applications increasingly rely on the observation of and elicitation of human perception and performance in a given context. These challenges require skills in survey design, interviewing techniques, and organizational design.
4. In most Soft OR examples, the utility to the decision maker was attributable to that portion of the effort known as "Understanding the Problem".
5. In most Soft OR techniques, a comprehensive exposure to the techniques and possible limitations in data and assumptions must be exposed to the decision maker as part of the presentation of results. This provides the decision maker with insight into the risk or confidence level associated with using that decision support information.